How Our Terms Apply to Your Account
When you open an account with us, a legal relationship starts — and we want that relationship to be readable. Our terms set out what we collect during registration, how transaction data from Touch 'n Go eWallet, Boost, and GrabPay moves through our system, and how
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long we retain it. Account data is held for as long as your account remains active plus any period required under applicable law; after that, we action deletion requests within the window stated in our data-rights section. Jurisdiction matters here. Access to sa365 is available where
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local law permits, and it is your responsibility to confirm eligibility in your location before opening an account. We do not make eligibility decisions on your behalf. Payments processed through Touch 'n Go eWallet, Boost, or GrabPay are logged at the transaction level — amount, timestamp,
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method — for account reconciliation and regulatory record-keeping. We do not store your wallet credentials; authentication stays inside your chosen wallet app. If you believe a transaction record is incorrect, the process to raise it is through our support channel, not the wallet provider alone, because
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the reconciliation sits on our side.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.